Mike guides the delivery of customer-centric solutions at DST Output, spanning idea innovation, product management, and technical architecture and eSolutions customer service. With consideration of industry innovations coupled with operational excellence, Mike focuses on the practical application of novel ideas and technologies. As a former telecom executive, Mike has had significant leadership experiences in virtually all aspects of Information Technology and has pioneered many breakthroughs in Billing and Customer Care.Be where your customers want you to be. Present your customer communications electronically, turning them into marketing opportunities, and provide opportunities for electronic payment (EBPP).
DST Output offers a variety of electronic delivery options for Electronic Bill Presentment and Payment (EBPP) and mobile applications, including biller direct, consolidator distribution, secure e-mail, mobile web sites, mobile apps and SMS, as well ePresentment only channels for investors, intermediaries and agents.
Consumer Presentment
With DST Output’s Web-based Consumer Presentment, you can host your customer documents and make them available to end customers 24/7, including bills, monthly and quarterly statements, healthcare explanation of benefits, and insurance policies. Customers simply register online for access to view their statements in HTML or PDF formats, for one or more accounts, with the ability to pay their bill – all in a few simple clicks.
CSR Presentment
A Web-based solution that presents documents that were mailed or electronically delivered to your customers – and archived for as long as you specify – your customer service representatives (CSRs) can improve customer satisfaction and first-call resolution, saving you both time and money. Also available: long-term storage for critical documents designed to meet support and compliance requirements, including CD/DVD, WAN/LAN or microfiche.
Payments
Our EBPP solution collects customer bill payments electronically across a number of payment options including ACH, credit card, Debit Card (PINless), Express Pay (allows one-time payment without registration), Secure eMail, and recurring automatic payments.
Distribution
Extended electronic delivery to banks and aggregation web sites, including presentment and payment. Also, delivery via email using secure document attachment.
Mobile
Provide the convenience that your customers demand through support for one-way and two-way SMS (text) messaging, mobile websites and native apps for mobile devices.