Get Through to Customers in the New Media World
Some of your customers want to receive their bills online. Others prefer hard copies. Some want it both ways. Either way, satisfaction goes up.
In the explosion of media channels, utilities companies are struggling to:
Keep up with what’s next, from quick response (QR) codes to augmented reality
Cut costs on marketing communications
Increase loyalty by educating and informing the right customer through the right channel at the right time
Don't Be Left Behind on Multi-Channel Distribution
If you’re not addressing all your possible channels, you’re probably not up to speed with the latest distribution technologies. We can help you:
Reach customers. Some 95 percent of mailed bills get opened, according to InfoTrends. Consumers spend two to three minutes reading their bills each month. Transform your bills into monthly marketing and educational messages with DST Output.
Cut costs. Save on postage, paper and printing with DST Output’s sophisticated technologies.
Multiply Your Success with DST Output Products and Services
Cross Media Intelligence
A powerful, flexible suite of customer communications management tools, Cross Media Intelligence applies direct marketing methods to your transactional communications. Use independently or in various combinations to enhance your customer interactions while managing multiple channels, resources and assets.
Read moreQR Codes
QR (quick response) codes combine offline and online communications using high-density bar codes scanned with smartphones.
Read moreSmartTouch Campaign Services
Analytics, decisioning and campaign setup for multi-channel delivery and tracking.
Read moreMarketing Portal
Online branded storefront for market channel partners to login and personalize designated areas of digital print customer communications to support distributed marketing campaigns.
Read moreWrap Envelope Technology
First-of-its-kind process for printing, wrapping and finishing high-volume, First-Class Mail® packages. Extends marketing efforts with messaging applied to the front, back and inside of the envelope.
Read moreeSolutions: CSR Presentment
Online account management and support via Web interface for CSRs and intermediaries.
Read moreeSolutions: Consumer Presentment
Online current and historical customer document delivery via Web interface with email notification.
Read moreeSolutions: Mobile Alerts
One-way notifications and two-way interactive messaging via SMS text messages to mobile devices.
Read moreeSolutions: Payment
Online billing payment processing including ACH, credit card and pinless debit.
Read moreDigital Postal MailSM
A replica of paper mail presented via the Internet to a secure and verified electronic mailbox. Generated from the same print stream used to create paper mailings and tied to a recipient’s street address.
Read moreCampaign Manager
A Web-based interface used to create messages, select inserts, define target groups, schedule deployment, determine presentment method, and execute marketing campaigns through print or electronic customer communications.
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