Can a major utility company easily convert millions of customers to online payments and paperless billing?
You understand why many of your customers resist switching to electronic billing. It takes a commitment to adapt to a new way of doing things.
Find out how DST Output helped a large U.S. utility company convert millions of customers to online billing and presentment by:
- Offering several user-friendly ways for customers to pay online
- Supporting data security and privacy
- Allowing customers to try out online payments before committing
- Sending payment confirmations to customers by email
The Challenge: Convince Customers that Paying Online is Easier
Leading a customer to digital does not make them adopt. This utility knew they had to develop an online payment interface that put up fewer barriers to adoption. Ideally, their customers could try it out before committing.
The Solution: A No-Commitment Way to Try Online Payment
DST Output listened. We implemented Express Pay, which provides several easy ways for customers to pay online. And we allowed customers to make one online payment without creating an account or logging in. The result: a steady increase in the number of customers who pay online and opt for paperless billing.
How DST Output Can Help You Drive Online Payments
To encourage your customers to view and pay bills online, DST Output can:
- Make it easy for customers to pay the way they want to
- Create an interface that is password protected and user friendly
- Allow your customers to try one online payment before committing
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