Can a large telecommunications company turn its print and electronic bills into a more meaningful customer experience?

Tiny details can make the difference between retaining or losing millions of customers.

Find out how DST Output helped one of the largest telecommunications companies in the U.S. stand out in a highly competitive market by:

  • Making their bills and customer communications easier to understand
  • Driving new revenue with on-bill promotions and advertisements
  • Moving customers to e-delivery and online payment
The Challenge: Design User-Friendly Postal and e-Bills

Experience has shown that one of your customers’ biggest pain points is a confusing or misleading bill. Our client decided they were going to offer better service by making their bills clearer, cleaner and easier to understand.

The Solution:

DST Output transitioned the telecom to its Digital Press Technology platform and Campaign Manager. With a focus on developing engagement, we worked together to redesign and simplify the bills, making them easier to read and understand. We also created space in the layout for targeted messaging and promotions to drive revenue.

How DST Output Can Help You Stand Out

To make your customer bills more effective, DST Output can:

  • Simplify customer bills so they are clear and easy to understand
  • Drive revenue by incorporating marketing messages into your bills
  • Use the Digital Press Technology platform to efficiently print in color
  • Keep abreast of current technology and reduce your need for capital investment

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