Can a credit card company offer an interface so easy, it multiplies the number of customers who pay bills online?

You understand the challenge of building a website that is so easy to use that it actually encourages your customers to view and pay their bills online.

Read on to learn how DST Output helped a Canadian credit card provider achieve a 13.5% adoption rate from paper to online billing simply by:

  • Developing a clean, user-friendly interface
  • Providing all content and tools in French and English
  • Incorporating requested e-security standards
  • Enabling retail partners to re-skin and re-brand
The Challenge: Convert Customers to Online Payment

Like all organizations these days, the company wanted to encourage its customers to go paperless. Their strategy: build a highly usable interface that offers parallel tools and content in both official languages – French and English.

The Solution: Extreme Usability, in Two Languages

DST Output’s eSolutions team worked with the company to build an extremely user-friendly website, with parallel services in English and French. The website is also available as a white-label version, so the company’s partners can give the interface their brand’s look and feel.

How DST Output Can Convert Your Customers to Online Delivery

Working closely with your in-house web and technology teams, DST Output can:

  • Build a password-protected, user-friendly bill presentment and payment website
  • Integrate advertising hot spots, enabling you to upsell and cross-promote
  • Reduce the amount you spend on print, paper and postage

Download this compelling customer story to your desktop